FAQs
If you hold an annual membership you will still need to book your climbing session. Please do NOT turn up without booking as we will not be able to let you in.
When you book, select the Members Climbing or Members Bouldering option. This will enable you to make a booking using your membership. We ask you to be considerate when making bookings and do not block book sessions.
We will not be selling new monthly memberships for the time being. If you are an existing monthly member, you will still have 15 days left on your membership in lieu of the closure period in March 2020. When you book, select the Members Climbing or Members Bouldering option. This will enable you to make a booking using your membership. We ask you to be considerate when making bookings and do not block book sessions.
Ten Climb Punch Cards and Annual Memberships will continue to be available as options for our regular climbers.
If you have a current Ten Climb Punch Card you will still need to book your climbing session. Please do NOT turn up without booking as we will not be able to let you in.
You will be able to use your remaining ‘punches’ (climbs) to pay for your climb . When you book, please select the Members Climbing or Members Bouldering option.
No. All external instructors must contact us (call on 01392 426 850 or email) at least 24 hours in advance to discuss whether a visit is possible for them and their group. We will not provide entry to any group that turns up without booking.
Yes! Youth activities are approved as part of the UK Government Roadmap to Lockdown Easing. Your child can climb at the centre in one of these ways:
- Climbing under the supervision of a competent adult in their household or bubble. If your child is a keen climber then you are welcome to bring them to the centre but you will have to belay them yourself and be responsible for them for the duration of their visit unless they are a Purple or Green Card Holder. To book select the concession option together with the ‘Belay Partner for a Child’ option. Its free to accompany your child as a belay partner during off peak sessions (weekday mornings and afternoons) and costs just £2 at peak times (weekends and evenings).
- By attending one of our Youth Climbing Clubs or Squad programmes – for more details email climb@quayclimbingcentre.co.uk
- By attending a taster or coached session with our instructors
If you’re a competent belayer, signed off to belay at the centre, you’re welcome to bring your child climbing as long as they are aged 5+ and you supervise them at all times. We ask that you book in alongside your child as we need to know who is in the centre and when for capacity management and Track and Trace. If you plan to climb (for example on auto belays) please book a climbing slot for yourself and concession slots for your child. If you are just belaying then you can select the Belay Partner for a Child option. Its free during off peak sessions (that’s the weekday morning and afternoon sessions) and it costs just £2 at peak times (that’s evenings and weekends).
There’s been lots of discussion around the use of liquid chalk and its role in supporting infection control. Whilst, in theory, if the alcohol in liquid chalk is sufficiently concentrated (70%+) it could kill the virus there is no conclusive proof of this. Therefore it is not in any way a replacement for good hand hygiene (sanitising before and after every climb) or social distancing. However, if you use chalk we would advise you to invest in liquid chalk and it could be seen as a back-up to other sanitising procedures. We will have liquid chalk on sale at Reception. Please ensure that it has dried completely before climbing and mark your bottle clearly so that it is not picked up by other climbers.
We ask that you bring your own climbing gear where possible. Rental gear will be available if absolutely necessary. We will be spraying rental shoes on the inside and outside after every use but harnesses will not be cleaned.
The Government guidelines say that air flow should be 20L per person per second. This is a very low rate of flow especially in a building our size so we should achieve this level of air flow relatively easily. We have installed a Carbon Dioxide monitor which will indicate whether ventilation is adequate and our fans will be in operation.
At the end of each session we will sweep the arena for lost property. If it can be easily identified (ie is named/labelled) we will bag it in a sealed bag for customers to collect – you should quarantine the bag for 3 days before opening it. If items cannot be easily identified we will NOT be able to store them in the centre and will have to dispose of them. Please make every effort to take your belongings home with you and label any items that you would not wish to lose.
We require at least 48 hour notice to cancel any session booking. Cancellations after this point will not be eligible for a refund.
Covid-19 Exemption – if you or any member of your household displays symptoms of Covid-19 you should cancel your visit regardless of notice. We will arrange a refund.
To cancel please call us on 01392 426 850.