WHAT TO EXPECT DURING A VISIT TO CLIP 'N CLIMB...

We want to make your visit to Clip ‘n Climb Exeter as seamless as possible so that you can focus on having fun on the wall.  Over the last year we’ve all had to adapt to lots of new challenges and practices, most of which are now part of our daily routines whether at school, at work or at home.   

At Clip ‘n Climb we’ve introduced measures to meet the UK Government’s Covid-19 Workplace Guidelines and to comply with Visit Britain’s ‘Good to Go’ Standard.   Our key principles are:

  • HANDS – please sanitise your hands upon arrival and before and after EVERY you tackle every climbing element
  • FACE – please wear your face covering at all times except when you are climbing on one of the elements, consuming food in our café or if you are exempt
  • SPACE – we’ve reduced our session participant numbers but please give other users space and help us enable people to keep a reasonable distance from other groups 

Please ensure you are familiar with the Lockdown Easing Guidance before your visit so that you can be confident you comply with requirements at each stage of the lockdown easing.   

We are now operating under Step 3 guidance which means we will ask you to confirm upon booking that:

  • Unless you are booking for a group of children, you will need to confirm that you are visiting as a group of six or no more than two households.
  • If you are booking for a group of children (under 18s) then it is still your responsibility to manage compliance with the Step 3 COVID restrictions but, now that schools are open, there is more flexibility in the government guidelines to allow for a broader return of sporting activities for children.

Here’s what we are doing to help you enjoy your visit.  We’re asking you to ensure that:

  • an adult supervises each group to help children clip in and out of climbs – adults can participate alongside or simply book in as a Clipper
  •  you wear a face covering at all times in the centre except when  actively climbing (Clippers and non climbing spectators MUST wear masks) or consuming food and drink at the tables in the café (when it can reopen for dining).   Children under 11 and some adults are exempt – our team at Reception will check all customers when they arrive so please let them know if you are exempt
  • all participants to make sensible choices when picking climbs – we are keeping nearly all the elements open as we believe you can climb at a distance and there is enough space and climbing choices for everyone 
  • you to sanitise your hands when you enter the centre, before the briefing and before and after every climb
  • you to use our foot sanitising mats to disinfect your shoes before you climb
  • you support us in our effort to keep you safe and clean #clipclimbclean

A REMINDER OF COVID PROTOCOLS...

Please:

  • Stay at home if you have symptoms of Covid-19, of if anyone in your household has symptoms.  We reserve the right to ask you to leave if you display symptoms during your visit.   Please be aware of the NHS England’s guidance on Covid-19 symptoms and what to do if you display them. 
  • Observe the rules of the current phase of the UK’s Roadmap to Lockdown Easing 
  • Sanitise your hands when entering the building, before and after every climb, when  moving through different parts of the centre and when leaving.  There are sanitiser stations around the centre and we have individual hand sanitisers on sale at reception.
  • Bring a face covering – you will need to wear it at ALL times except when actively climbing or when consuming food/drink at the tables in our cafe (our cafe will be serving take away only whilst we are in Tier 3).   Children under 11 do not need to wear face coverings unless you wish them to and please bear in mind that some adults are exempt and we will have checked when they enter the building.  
  • Listen carefully to the instructors during the Briefing Session – they are there to support you and help you feel confident during your session
  • Respect the one way systems in the building and in the arena
  • Respect social distancing and be considerate of other climbers when moving around the arena and choosing elements to climb
  • Bring your own water (we will have bottled water on sale if you forget)
  • Avoid coughing into your hands and touching your face
  • Arrive ready to climb

We require one adult to accompany every group of children who visit the centre.  Please bear in mind government guidelines relating to households and social bubbles when making your booking.  The adult should remain with the children in the arena at all times and be prepared to support them if they need help clipping in and out of the auto belay devices.  The adult may choose to pay for a climb or come as a supporter – either way they have to be available to support the children in their group.

Children are likely to ask any adult to clip them in and out of the auto belays – we ask that you only help children in our group. 

The Café will be open for eat in and takeaway from the commencement of Step 3 on 17th May.  Refuel after your climb and enjoy from a selection of homemade meals, paninis and cakes or take away a hot drink and snack.  Please remember you can only sit as a group of six or with one other household if you are eating in. 

FAQs - COVID-19 QUESTIONS

You SHOULD wear a face at all times in the centre except when you are:

  • Actively climbing in Clip ‘n Climb or any of our climbing/bouldering areas (you must wear your covering when moving between areas and when clipping or supporting climbers from the ground)
  • Consuming food or drink in our cafe table service area (note the cafe is takeaway only)
  • If you are exempt

Our team at Reception will check in with you when you arrive – if you are exempt from wearing a face covering please let them know or show them the UK Gov Exemption Card.  Don’t worry if you forget your face covering – we will have buffs and single use face masks on sale in our reception area.  If you’re climbing in Clip ‘n Climb and wish to wear a covering we completely respect your choice but ask you to avoid using buff style coverings when on the elements. 

Our team will be wearing face coverings for some duties around the centre and, for some tasks will be donning face shields or additional PPE 

If you see adults in the centre without a face covering please be sensitive and aware that they may be exempt – we will check with all customers upon arrival to be sure so if someone has moved beyond reception without a covering it is likely because they are exempt.  We will not discriminate against anyone who has a valid exemption.

There is an expectation on all customers to observe social distancing with other users in the centre.  We will support you to do this through signage, marking areas that are narrower and by having staff available to help support you and answer questions.  If you have to queue to check in we will have clear markings to enable you to stay 2 metres apart – please take extra care on the stairs

In the Clip ‘n Climb arena we have installed a one way flow system to guide you around the elements – our instructor will talk you through it during the Briefing.   This will enable you to climb freely with relatively few restrictions.  We ask that you be considerate of other participants – if an element is in use please choose another one rather than queue and please think about how you move on the wall with respect to other users.  Adults are responsible for ensuring the children in their group follow all social distancing guidelines.  

Please be especially careful in areas that have less space – such as around lockers and in the bathrooms.  

Screens will be in place to protect staff and customers at Reception and in the café.  Staff will also wear protective face coverings for duties that require closer contact with customers.  

Our team will generally be able to conduct their duties at an appropriate social distance from customers. 

Teams working in reception and the café will be behind protective screens

Floorwalkers (in the climbing arena) and Clip ‘n Climb Instructors will wear appropriate face coverings for their duties.

Clip ‘n Climb Instructors will be wearing face shields and face coverings for the duration of the Briefing and will also wear gloves when they conduct harness safety checks.

If we have to undertake First Aid or Rescues we may have to work more closely with customers, in which case we will wear appropriate PPE.

Part of the Briefing Session includes ensuring all participants are taught how to put on their safety harness.  Harnesses will be laid out at a distance ready for you to use.

During the briefing we will show you how to put your harness on.  We ask that adults supervise children in harnessing to minimise contact with our team.  

We will undertake a final harness check for ALL participants before you climb in order to ensure that harnesses have been put on and tightened correctly.  Our team will wear appropriate PPE for this task.  

At the end of the session we’ll ask you to take off your harnesses in marked out areas to enable social distancing!

The Government guidelines say that air flow should be 20L per person per second.  This is a very low rate of flow especially in a building our size so we should achieve this level of air flow relatively easily.  We have installed CO2 monitors which will indicate whether ventilation is adequate and our fans will be in operation.  

At the end of each session we will sweep the arena for lost property.  If it can be easily identified (ie is named/labelled) we will bag it in a sealed bag for customers to collect – you should quarantine the bag for 3 days before opening it.  If items cannot be easily identified we will NOT be able to store them in the centre and will have to dispose of them.  Please make every effort to take your belongings home with you and label any items that you would not wish to lose.   

First Aid and Rescue procedures will continue as normal with some adaptations to ensure our staff and customers remain safe.

  • Staff undertaking first aid will wear appropriate PPE 
  • Staff performing rescues at height will have full PPE available to them including protective glasses, mask and disposable gloves.
  • If the rescuer deems the
    situation too urgent and is unable to don PPE, they will continue with the
    rescue and seek medical advice afterwards
  • Any PPE used will be  disposed of in line with government
    guidelines.

First Responder Guidance

We have used the sector guidelines provided by the UK Government and the industry specific guidelines from the Association of British Climbing Walls (the ABC) as the starting point for our capacity calculations.  If we feel capacity needs to be changed at any time we will make the necessary adjustments. 

The latest guidelines provided by the UK Government for our sector can be found here

Sector specific guidance has been published by the Association of British Climbing Walls (the ABC) and approved by The British Mountaineering Council, the sports National Governing Body for England and Wales.  The ABC Guidelines can be found here.  These guidelines are compliant with those produced by the Department of Culture, media and Sport which have been written in consultation with UK Active, Sport England, Sport and Recreation Alliance, National Governing Bodies, Public Health England and the HSE.

We have used these guidelines to inform our own Risk Assessment which is based upon the application of the guidance to our own setting and context.  A copy of our Risk Assessment can be found here [ADD LINK]

We require at least 48 hours notice to cancel any session booking. Cancellations after this point will not be eligible for a refund.

Covid-19 Exemption – if you or any member of your household displays symptoms of Covid-19 you should cancel your visit regardless of notice.  We will arrange a refund.

To cancel please call us on 01392 426 850.  

FAQs - General Questions

Participating

We like to keep things simple here at Clip ‘n Climb Exeter so we charge the same price for all participants, whatever their age and whenever they climb.  A session costs just £12.95 per person.   

Don’t be fooled by the bright lights and the primary colours –  Clip ‘n Climb is great fun for adults too!  It’s a great aerobic workout and there are challenges there even for the most experienced climbers.  Remember, if you have booked a Clip ‘n Climb session, it doesn’t give you access to the roped climbing area.

It doesn’t matter how fit, how small, how daring or inexperienced you might be, we have a range of different challenges and routes which will appeal to all abilities and aptitudes. The minimum age is 4 years. It is the parent/guardian’s responsibility to ensure that children are old enough to participate.  If we become aware that a participant is under age we are required to stop their further participation and this session will not be eligible for a refund.  Participants must be no heavier than 150kg to use the auto belay system. Please note that climbers must be over 120cm to use the Leap of Faith.

Yes. One of the great things about Clip ‘n Climb is that it is one of the few activities where groups or families with mixed ages can climb together at the same time.

Although we all know that little monkeys can be awesome climbers, our minimum age for public sessions is 4 years of age – even if children are about to turn 4 in a few days or weeks.  It is the parent/guardian’s responsibility to ensure that children are old enough to participate.  If we become aware that a participant is under age we are required to stop their further participation and are unable to refund the session. 

Please do tell us if any of your party have additional needs or if you have concerns that we need to be aware of.  We’ll do our best to ensure that they get the most out of the experience with no hassle or fuss. We are able to accommodate customers with a range of  disabilities and additional needs.  We also run specific sessions for children who require a quieter arena in which to climb – some of our weekend sessions are hugely busy and noisy and we appreciate that this is not the best environment for everyone.  Please get in touch if you are interested in attending such a session.  

Yes you can just book your child (or yourself) into a session.  Sessions are suitable for complete beginners or repeat visitors.  All climbers must attend our safety briefing and harness fitting.  There are a range of climbing challenges in the arena and all have easy routes for novices.  Our instructors can also advise on the best climbs to tackle first if you are a complete beginner.

The entire Clip ‘n Climb experience lasts one and a half hours, including  the pre-climb briefing and harnessing up time and the time at the end to take off harnesses and return equipment.  During this time you will have approximately one hour of climbing.

Yes – we’ve been asked this a few times!  Honestly, there’s just so much to do it’s unlikely! We have 26 different challenges which can be climbed more than once and many have multiple routes to try including coded easy, medium and hard challenges.   Children can set their own challenges to race against friends or to only grasp a selected colour of handhold.

You should wear appropriate loose fitting, flexible, comfortable clothing and closed-toe footwear such as trainers. Climbing shoes, shoes with heels, flip-flops or open toe shoes are not permitted.  Shoe laces should be tied, long hair tied back and all jewellery removed before the start of the session.  Glasses must be secure and any jewellery such as rings and ear-rings should be removed before climbing for safety reasons.

All equipment is provided which includes ropes and harnesses and our simple auto belay clips.

You are more than welcome to take pictures of climbers within their group. We do ask that you are sensitive to other climbers and focus on those climbers in your party. Climbers are advised not to carry a phone or camera on them whilst they climb. Phones or other devices can become a hazard to other climbers if they fall out of pockets – they may also get damaged.

Climbing

No experience is required to enjoy Clip ‘n Climb safely.  Our instructors run a safety briefing before you climb which covers everything you need to know about using the auto belay system and how to climb the elements safely.  They will also ensure your harness is fitted correctly.  Our instructors are also on hand to offer support where needed.  They’ll even give you some great route tips for each climb!

We use auto belays for all the elements in the Clip n Climb arena.  The system is easy to use.  When you climb you will be clipped into the system.  As you climb the auto belay will take in the slack on the tape and when you are ready to finish your climb, or if you fall off, the belay will lower you gently to the ground.

Our elements range from 10 to 11 metres high and most have a choice of three recommended routes (easy, medium and hard challenges) as well as multiple others ways you can find to climb them!

Yes!  Adults can have a go too!  We don’t think the fun should just be for the kids.  At Clip ‘n Climb you can all participate in the arena together.  We also run  sessions in the evening during the week and at weekends if you wish to avoid sessions that are likely to include lots of children!

Please do not clip children outside of your household group – we have asked that an adult in each party takes responsibility for their own household.

We have a number of climbs that are great for novices and younger climbers including Big Cheese, Red Square, Hexed and Skyscraper but it’s best to ask one of our instructors on the day for advice.  Each of our climbs will have a route card with an easy, medium and hard route for you to follow – this way all of the climbs are accessible even for the most inexperienced climbers.  If you’re finding things too easy then the route cards are a great way to test yourself – or ask one our instructors as they love setting climbers new challenges!

Sorry, but we do not allow drinks, gum or food in the Clip ‘n Climb area but we do have small lockers where you can deposit your own water bottle for a well-earned drink after the session.

Some of the challenges are solo while other allow up to two or three other climbers. You can have great fun climbing with others, either as a race or on face to face, our window wall!  Equally Clip ‘n Climb is a suitable activity to do as a solo participant.

There are endless ways to climb each of our challenges.  You can choose to take a harder route or race against an opponent or the clock in some of our challenges.

Bookings

It is always advisable to book in advance, especially for weekend and holiday sessions which often sell out in advance.  Sometimes it is possible to book a last minute session and we do take on the day bookings, but we cannot guarantee there will be availability.  You can check our availability real time by visiting the booking page of the website.

The easiest way to book is through our online booking system unless you are booking using a voucher or wish to book a birthday party in which case give us a call on 01392 422 559.  Booking online is very simple, simply visit the booking page, select the date and time you wish to visit, indicate the number in your group and book.  You will receive a confirmation by email.

You can book the Leap of Faith in advance through our online booking system – it is an optional extra which you can select before you pay.  We also sell Leap of Faith tickets on the day for anyone who decides they wish to have a go – your instructor will explain how to do this during your session briefing.

Yes we do!  Gift cards are available to purchase over the phone or in person at the centre.

Yes – Clip ‘n Climb is a great activity for birthdays or group sessions.  Our Birthday Party package costs £19.95 and includes a Clip ‘n Climb session followed by food in our party room – check out our party pages for more information.  The arena can also be hired for exclusive group use, please contact us on 01392 422 559 to discuss your requirements

No! Adults can climb in any session that has free spaces.  We can also arrange for exclusive use for team building or corporate events.  Please contact us for details.

No, we will provide all the equipment you need.  Simply wear appropriate clothing to climb in and remember open toed shoes or shoes with heels, as well as climbing shoes, are not suitable for Clip ‘n Climb.

Cancellations or changes to a normal booking can be made up to 48 hours before. Please contact us on 01392 422 559 or email climb@clipnclimbexeter.co.uk if you need to change your booking.  The 48 hour cancellation policy will be waived if you, or any members of your household, display symptoms of Covid-19.  In this case please contact us to rebook your session after your period of self-isolation

Facilities

The centre does not have its own car park.  However there is a reasonably priced long stay car park located further along Haven Road.

The Workshop Café is located on the first floor with seating areas overlooking the Clip ‘n Climb arena.  

We operate a secure locker system both for small personal items such as wallets, phones or tablets, as well as larger lockers for bags.  Any personal belongings are left at the owners risk.

The Clip ‘n Climb arena is located on the ground floor of the building and we can offer wheelchair access, with a ramp, through a door that leads directly into the arena.  Our reception and café are on the first floor, if a member of your party notifies us that you would like access we can open up the doors and also arrange for any food or drink you may wish to purchase from the café to be served on the ground floor for you.