Safeguarding at the Quay
If you have any concerns please contact our Safeguarding team on 01392 426 850
Designated Safeguarding Officer - Jennifer Thomas - Deputy DSO/Centre Director - Gavin Atkins Director (Safeguarding) - Alison Smith
Please click on the tabs below to access our policies.
Our Safeguarding Policy recognises that the welfare and interests of children and young people are paramount in all circumstances. We acknowledge our duty of care to promote the welfare of children and young people and follo
- Welfare First – children and young people have a right to enjoy sport, free from all forms of abuse, exploitation and poor practice.
- Inclusion – all children and young people have equal rights to protection from harm. All children and young people should be encouraged to fulfil their potential, and inequalities should be challenged
- Responsibility – everyone has a responsibility to support the care and protection of children. We all have a duty of care to children and young people who take part in sporting activities within our centres and/or led by our instructors and employees in any setting where the activity is delivered.
- Partnership – we work with statutory agencies, local safeguarding partnerships and our sport governing bodies.
- Transparency – we maintain clear reporting procedures and open communication so that everyone understands what is expected of them and how to respond to a safeguarding incident.
It is mandatory for all employees and volunteers working for The Quay Climbing Group to comply with the group’s Safeguarding Children and Young People Policy and Procedures and Codes of Practice.
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The Quay Climbing Centre is committed to safeguarding adults and accepts responsibility to safeguard the welfare of adults at risk of abuse, who may be unable to protect themselves from potential harms involved in activities undertaken. We believe that all adults, regardless of age, ability or disability, gender, race religion, ethnic origin, sexual orientation, marital or gender status have the right to be protected form abuse and poor practice and should be free to participate in sport in an enjoyable and safe manner. Our safeguarding approach is underpinning by the following principles (enshrined within the Care Act 2014):
- Empowerment – we will support and encourage individuals to make their own decisions
- Prevention – it is better to act before harm occurs
- Proportionality – we will adopt the least instrusive response to the risk presented
- Protection – we will support and represent those in the greatest need
- Partnership – we will work with local communities and partnerships
- Accountability – we believe accountability and transparency are essential in safeguarding
All employees, coaches, volunteers and participants are expected to understand these duties and ensure that their practice, conduct and decision making reflect them.
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We are committed to providing a positive, safe and enjoyable experience for everyone who visits our climbing centres or takes part in activities delivered by our employees. We recognise that sometimes things can go wrong. When they do, we want to know about it so we can put things right and learn from the experience. This policy explains how to raise a complaint and how we will deal with it.
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Bullying is not tolerated by the Quay Climbing Centre Ltd. Our Anti Bullying Policy sets out what we will do to tackle bullying and how we support anyone who is the victim of bullying.
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